Frequently Asked Questions

Do you have a minimum order?
Yes, there is $250 minimum order requirement when dealing directly with Illing Customer Service or Sales teams in processing an order. To bypass the minimum order amount you can pay a $75 small order charge if your total purchases on container related product do not reach $250.00 minimum. This does not include freight or re-work charges that you may incur. If the goods are Brokered Items (items we do not own nor warehouse), then other minimums may be applicable.

What form of payment do you accept?
We accept MasterCard, Visa, American Express and Discover. Orders can also be paid in advance by check, cashier check or money order. We also accept ACH & wire transfer payments. All first time customers are required to prepay via credit card or check before the order is released.

Can I apply for terms?
Yes, you will need to complete a Credit Application Form. Please sign and return credit application to your sales representative. Our terms are Net 30. Net 30 begins the day your goods ship.

How fast will my order ship?
If the goods are located in our warehouse, we try to ship them in 24 hours. Of course this time frame may vary depending on the carrier you choose.

How do you ship orders?
This is up to you, the customer, as you are responsible for the freight charges. We recommend that small order (orders under 12 cases) ship via UPS ground. Larger orders or orders involving glass need to be palletized and ship via a common carrier. If you do not have a carrier, your sales representative can help you find one.

Can I request USPS be used for shipping?
Yes, if shipping from our warehouse. However, please allow an extra day for processing, as USPS does not provide a daily pickup service for large packages to us.

Can I get samples to test my product?
Please contact customer service at 262.250.7566 or 1.888.654.8716 for sample requests.

How do I know if my product is compatible with the packaging?
You should always test your product with the samples that we send to you prior to purchasing them. It is the purchaser’s sole responsibility to determine the compatibility of their product with the packaging they intend to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals.

Do you ship outside the U.S.A.?
Yes, we can export. Any goods shipped outside the U.S. the customer will be responsible for any and all duties and/or customs fees.

I received a quote and the pricing has “m” after the dollar amount, what does that mean?
The “m” means per thousand. If the price is $157.00/m, this means that the unit cost is 15.7 cents each. Or if the price is $1000.00/m, the unit cost is $1 dollar each.